Support

Help Center

Quick answers. Clear support. No runaround. Find help with orders, shipping, returns, warranties, and product questions.

01

Track an Order

Once your order ships, you’ll receive a tracking number by email so you can follow it in real time.

02

Returns & Warranty

Need help with a defect, replacement, refund, or return? Start with our Returns & Warranty hub.

03

Contact Support

Need something specific? Reach us directly at customerservice@bexst.com.

Support Promise

Fast answers. Real help.

If something isn’t right, we’ll point you to the right path quickly — whether it’s an order question, a shipping issue, or a warranty claim.

Orders

Ordering and checkout

How can I place an order?
Browse the collection, select your preferred items, add them to your cart, and complete checkout when you’re ready.
Can I modify or cancel my order after placing it?
We process orders quickly. If you need to make a change, contact us immediately at customerservice@bexst.com. If your order has not shipped yet, we’ll do our best to help.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, and Google Pay.

Shipping & Delivery

Shipping questions

What shipping options do you offer?
We offer standard and express shipping options. If free shipping thresholds are currently active, they will be shown at checkout.
How can I track my order?
Once your order ships, you will receive a tracking number by email. Use that number to check your shipment status.
Do you ship internationally?
Yes. International shipping availability, pricing, and delivery timing may vary by destination.

Returns & Warranty

Returns, refunds, and coverage

Where should I go for returns or warranty help?
Start with our Returns & Warranty page for the most current details on returns, defect coverage, Do-Over replacements, refunds, and claim instructions.
How do I start a return or support request?
Email customerservice@bexst.com with your order number and the issue you’re experiencing. Or log in to your account page to initiate a return.
How long do refunds usually take?
Refund timing depends on return inspection and your payment provider. For the latest process and timeline, use the Returns & Warranty page.

Need Direct Help?

We’ll point you in the right direction.

For order questions, support issues, or product concerns, contact us directly and we’ll help you sort it out.

customerservice@bexst.com

Returns & Warranty

Need coverage details?

For current return terms, defect coverage, Do-Over support, and refund details, head to the full policy hub.